Reviews of FEDEX Nairobi - Fedex Tracking- Fedex Kenya Contacts - Kenya

FedEx company is a scam, they are colluding with customs to uplift items and if that doesn’t work they apply their plan B, that anything worth $20 and above attracts taxes, seriously, how much would a parcel worth $20 attract.. tell friends to tell friends that this company is a scam. By the way, gave 1 star because there’s no a minus!

Very bad service, very bad attitudes from the employees,no communication. Save yourself the heartache and use another shipping company..this one is a no no

My package arrived in the country weeks ago and the company has been completley unable to deliver to me or to clearly explain why there is a delay. The emails are all bouncing back and calls to the numbers provided online are not picked up. Very frustrated. Worst delivery service ever!

A package took less than a week to arrive in Kenya and more than a month for them to deliver. They don’t respond to emails and don’t pick up their phones not forgetting their charges which keep on chancing. Avoid them like a plague

I’m not even sure why deltahs/fedex exist!!! The taxes they impose are ridiculous and the service is very poor!!! If it is already too late and you’ve found yourself shipping with them, ask for the KRA official E-slip and not their imaginary invoice. It’s been two months after making payment and they still haven’t delivered my package. Very disappointing!

If you are reading this, you probably have already suffered at the hands of the Fedex Kenya /Delta Handling office. Few people can imagine what a harrowing experience it is to deal with this company. Your worst shipping nightmare imagined is not close to what you go through with this company. Even a delay of 1 week is painful, but I endured a delay of over 4 months. They don't pick up calls, they change staff multiple times, they asked me to pay taxes in the same email thread where they confirmed having received the same taxes. I even wrote to my lawyer for legal action. This company is no good. What a shipping mess. Superlatives of their failure fail me. Run from this company. Write reviews, alert your contacts, post on FB, everyone should send an urgent stop to their overseas partners to NEVER use Fedex when shipping to Kenya. In the time that my shipment was stuck, my wife received a shipment through the snail pace post office. I received a USA shipment from UPS in less than a week. This company is the lowest of the low. People should check whether their KRA licence is still valid. Shambles. How can a shipment take 4 months? What excuse? My foreign invoice included $500 for shipping, but the service I got was not worth a toothpick in Nairobi river.

I only selected 1 star because there is no option for a negative score.

I BESEECH YOU TO AVOID SHIPPING VIA FEDEX & DELTA HANDLING SERVICES AT ALL COSTS. MY PACKAGE TOOK EXACTLY 4 days FROM MALAYSIA TO NAIROBI BUT HAS BEEN HELD HOSTAGE BY DELTA AT JKIA FOR MORE THAN 13DAYS DESPITE PAYING THOSE EXORBITANT FEES!! A LESSON PAINFULLY LEARNT..AVOID FEDEX & DELTA HANDLING SERVICES LIKE A PLAGUE!!

My items have been there for 12 days, no update no response to mails. Four people are in copy but none of them is responsive. I have never experienced such terrible service. I am shocked that the four people behave the same. It is surprising that all the people are not sensitive to anyone's need.
AWB ********

they took our money for a re-import certificate. then seemingly did not apply for the certificate i.e. they took the money under false pretence. when our goods were returned to kenya after being repaired - there was no re-import certificate - FEDEX staff have delayed DHL use for 6 weeks with claims that the certificate was paid for but not produced it. way below expectation and zero stars - do not use this company.

Terrible services...
Worst courier in Kenya..you will never get your parcel with FedEx..
FedEx working with delta to clear parcels is the worst...systems never work...they never respond to emails..they never pick your phonecalls..pathetic!!