Review NHIF SERVICE

Mr. Waitimu your guys whenever they are giving NHIF services there is always delays and question for i came in the hospital there was no power but generator was working but because am with NHIF card your staff told me they dont have enough power to give NHIF services I wonder if all lights are on other machineries you have why not NHIF card to be used while power is lost .
Second is there any service that NHIF card dont cover all any visit i come for medication they will charge me 1000 that card is not paying sometime 1200 i wonder the same amount is what am paying the insurance .
Check on this issues as we deserve 100% services .

Regards
John.