Review Dissapointong service

So I had big boxes sent to Malindi and your delivery guy drops them in Mariakani because according to him they were too big.
Question is: weren't they paid for?
What was more important in Mariakani than my boxes (that were dispatched on Wednesday) that they picked and left mine in Mariakani?
The items in those boxes were meant for idd so you can only imagine how many people I've inconvenienced coz of your IRRESPONSIBLE AND INSENCITIVE staff