Review RUDE LOPHA CONDUCTOR AND NOT GIVING BACK CHANGE

I boarded a lopha mini bus from town to ruiru ndani KBQ 737C.i gave him 1000 and 30bob on top.the fare was 80.he first said he does not have any coin so I gave him the 30bob.kutoka roysambu I kept asking for the change and he was so sarcastic akisema Hana change "kwani ukiingia Hukujua gari ni 80 bob"I told him Niko na mpesa can I send you?akasema hataki mpesa..tukafika ruiru ndani and the guy did not give me all the amount..kwa kejeli akaniambia piga gari picha utume kwa office ama kesho ukuje kwa office town tutakupatia huko??? seriously??????if am not a daily town commuter,nitatoka ruiru niendee change yangu town??I even asked him watu wakiingia kwa
gari mbona hungesema kama huna pesa "loose"usiingie vile tu wanasemange hakuna mpesa...what if the only money one had ni hiyo tu na alikuwa na mahitaji mengine?????then poor communication to the customers???why?why? management please check on this..I boarded the vehicle today around 6 jioni from town to ruiru ndani date 28/97/2021