Review Poor percel delivery

My sister send me a percel from Naivasha tu Matisi, webuye on 18th November 2021,.. The nnus management of Bungoma complicated my percel till it got lost.The Bungoma management don't know upto now whereabout my percel and the manager told me tuache kumsumbua when I ask where is my percel.Need your help to get back my percel