Review for:
Shopit.co.ke
Shopit.co.ke
1.0
Shopit.co.keInternational House 8th floor, Mama Ngina Street+254 777 777000https://www.businesslist.co.ke/img/ke/h/_1630082659-55-shop-i-t-store.png
1
VERY DISAPPOINTED!!
it's a customer right to exchange a product sold the previous day, same color, same price and same quality. I shouldn't be charged extra for an exchange. The services were very poor.
LISTING OWNER
Dear Stellah,
I hope you are doing well.
We are sorry to hear that your shopping experience with us was not as pleasant as you would have expected.
While this might be the case, it is important to remember that we delivered the bin in the color yellow as per your order.
Nevertheless, we still agreed to exchange the item. However, since the initial delivery was made as per your requirements it would not have been possible to incur further costs to suit the new requirements made after delivery. Especially, since logistics services are outsourced.
I hope you are doing well.
We are sorry to hear that your shopping experience with us was not as pleasant as you would have expected.
While this might be the case, it is important to remember that we delivered the bin in the color yellow as per your order.
Nevertheless, we still agreed to exchange the item. However, since the initial delivery was made as per your requirements it would not have been possible to incur further costs to suit the new requirements made after delivery. Especially, since logistics services are outsourced.