Family Bank Ltd - Head Office - Nairobi, Kenya
Dedicated to empowering families through banking.
Family Bank Ltd - Head Office
1.0
3 Reviews
Family Bank Ltd - Head OfficeFourway Tws Muindi Mbingu St+254-20318173https://www.businesslist.co.ke/img/ke/z/_1538391425-98-family-bank-ltd-head-office.jpg
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Company name
Family Bank Ltd - Head Office
Location
Fourway Tws Muindi Mbingu St, Nairobi, Kenya
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Company description
Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.
From only one branch in 1985, the Bank has grown over time and currently enjoys a network of 92 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology that enables customers to transact without having to fill in deposit or withdrawal slips.
In 2013 – the Bank hit the one Billion Shilling mark for the first time ever – more than doubling its pre-tax profit by 108% growth to
In 2015 the Bank raked in Ksh 2.9Billion up from Ksh 2.62Billion over a similar period in 2014 buoyed by increased lending, aggressive deposits growth and growth in customer base. The Bank has significantly expanded its balance sheet over the past few years with the loan book, assets showing tremendous growth trajectory.
The bank has over 1.7million customers with a growing balance sheet and deposit base.
The Bank has received numerous awards including the Fastest Growing Bank based on Financials in 2015, Best Bank in Micro-Finance, 1st Runner-up in the Think Business Magazine Awards in 2013 & 2014 and recognized as the Best Farmers Bank in Kiambu and Laikipia counties. The bank emerged the 2nd best financial services provider in Kitui County during the Kitui Agricultural Trade Fair. The bank was also recognized by VISA International for having the ‘Best VISA Marketing/VISA Brand Awareness” Campaign with the catchy tagline – “The way to pay everyday” – for its EMV Visa Card.
The bank is leveraging on the successful adoption of the universal banking model. The model aims at gradually positioning the Bank as a one stop-shop providing retail & consumer products, SME, agribusiness, corporate banking and Trade Finance and insurance products.
The bank is also leveraging the devolved system to romp in more customers. The expansion is in line with the county banking roadmap aimed at optimizing the devolved governance structure.
From only one branch in 1985, the Bank has grown over time and currently enjoys a network of 92 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology that enables customers to transact without having to fill in deposit or withdrawal slips.
In 2013 – the Bank hit the one Billion Shilling mark for the first time ever – more than doubling its pre-tax profit by 108% growth to
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1.78billion.In 2015 the Bank raked in Ksh 2.9Billion up from Ksh 2.62Billion over a similar period in 2014 buoyed by increased lending, aggressive deposits growth and growth in customer base. The Bank has significantly expanded its balance sheet over the past few years with the loan book, assets showing tremendous growth trajectory.
The bank has over 1.7million customers with a growing balance sheet and deposit base.
The Bank has received numerous awards including the Fastest Growing Bank based on Financials in 2015, Best Bank in Micro-Finance, 1st Runner-up in the Think Business Magazine Awards in 2013 & 2014 and recognized as the Best Farmers Bank in Kiambu and Laikipia counties. The bank emerged the 2nd best financial services provider in Kitui County during the Kitui Agricultural Trade Fair. The bank was also recognized by VISA International for having the ‘Best VISA Marketing/VISA Brand Awareness” Campaign with the catchy tagline – “The way to pay everyday” – for its EMV Visa Card.
The bank is leveraging on the successful adoption of the universal banking model. The model aims at gradually positioning the Bank as a one stop-shop providing retail & consumer products, SME, agribusiness, corporate banking and Trade Finance and insurance products.
The bank is also leveraging the devolved system to romp in more customers. The expansion is in line with the county banking roadmap aimed at optimizing the devolved governance structure.
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Reviews
1.0
Family Bank Ltd - Head OfficeFourway Tws Muindi Mbingu St+254-20318173https://www.businesslist.co.ke/img/ke/z/_1538391425-98-family-bank-ltd-head-office.jpg
1
Rude and helpless customer service attendants
Hello,
I am very disappointed with the uncouth talks of the ladies who were on night shift on tuesday 13 July 2021. I called for assistance concerning my pesa pap app. Hellen assisted me in the right manner and kindest way but there was this other lady I didn't get her name right, this lady showed us some attitude like she was doing me a favour calling the help line.she even didn't want to her our reason for calling she just told us viasit the nearest branch for assistance. And she said good day hanging up on me. If this is how someone will be treated by your attendants,count me out from this bank. Find attached screenshot of all the times I called for assistance until Evan's gladly helped us today
I am very disappointed with the uncouth talks of the ladies who were on night shift on tuesday 13 July 2021. I called for assistance concerning my pesa pap app. Hellen assisted me in the right manner and kindest way but there was this other lady I didn't get her name right, this lady showed us some attitude like she was doing me a favour calling the help line.she even didn't want to her our reason for calling she just told us viasit the nearest branch for assistance. And she said good day hanging up on me. If this is how someone will be treated by your attendants,count me out from this bank. Find attached screenshot of all the times I called for assistance until Evan's gladly helped us today
1.0
Family Bank Ltd - Head OfficeFourway Tws Muindi Mbingu St+254-20318173https://www.businesslist.co.ke/img/ke/z/_1538391425-98-family-bank-ltd-head-office.jpg
1
complaining
its a good bank to bank with but family bank ukunda branch ,its slow..you only have one teller and the lady is really struggling not to keep us waiting,yet you have more than 3 counters! are you guys serious! ? its sad! you need to work on that...
1.0
Family Bank Ltd - Head OfficeFourway Tws Muindi Mbingu St+254-20318173https://www.businesslist.co.ke/img/ke/z/_1538391425-98-family-bank-ltd-head-office.jpg
1
A friend of mine has an account with you people and his statements were printed by we don't know who and those charges posted to his account and as we talk now he is listed in CRB each time we visit your branch in kakamega we do not get assistance that prompted me to close all my accounts and seek legal address to check this out because there is no privacy of accounts
PUBLIC USER
ICEA LION remitted money to my Family Bank Account on 16/06/2021 and the money is yet to reflect in my account. What is happening??
Questions & Answers
Hi kindly I am Muthike Kennedy Wachira pursuing a degree degree in Business Information Technology can I get attachment in your institution please ????.
Why has the bank refused to pay even after clarification from myself to go ahead and pay
I would like to know as to why you listed me with CRB and I cleared your loan 3 years ago
I received an SMS yesterday that my account is dormant and it will be closed within the next 14day is there anything I can do to prevent that because for now I can't visit the branch because am not in the country?
I would like to know why your bank has refused to remove my name from the Metropol CRB. I have visited my branch at River Road for over one month and my name has not been cleared. Please help me l need credit.
is your system working i was there yesterday but your system were not working.
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