Job offer: Level 2 Technical Support

Position: Level 2 Technical Support

Location: Nairobi

Client: A leading international provider of language interpretation services.

This role involves supporting, maintaining, and troubleshooting telephony systems, focusing on PBX, VoIP, SIP protocols, and networking fundamentals. Responsibilities include advanced technical support, handling escalations, configurations, monitoring system performance, and documentation.

• Provide Level 2 support for telephony issues and configurations.
• Collaborate on implementations and provide training to Level 1 support teams.
• Maintain system documentation and performance reports.

Qualifications:

• 3+ years of experience in a similar role with familiarity in VoIP systems and telephony hardware.
• Bachelor's degree in IT or related field.
• Desirable certifications include Cisco CCNA Collaboration or Avaya Certified Support Specialist.

Skills: Strong troubleshooting skills, knowledge of telephony protocols, and effective communication skills. Availability for on-call support as needed.