Job offer: Customer Care Representative

Key Responsibilities:

• Efficiently manage inquiries from customers via phone, email, and direct visits.
• Provide precise details regarding products, services, and policies.
• Address customer complaints promptly, ensuring satisfactory resolutions.
• Maintain professionalism and cordiality in all customer communications.
• Respond to social media queries and maintain accurate customer interaction records.
• Assist with front desk and other administrative tasks as required.

Requirements:

• At least 2 years' experience in customer service or reception.
• Exceptional verbal and written communication skills.
• Knowledge of social media handling and professional telephone manners.
• Proficiency in Microsoft Office and related software.
• Effective time management, prioritization, and problem-solving skills.