Question for STANBIC BANK KENYA LTD

We are in receipt of amount USD 6990 from our Kenya agent and he has given us your Bank TT copy for the same but still funds are not credited to our bank acccount, our company name is TARGET FREIGHT SERVICES INDIA PVT.LTD and Your Ref Number: FT********JA006 Dt.19.01.2018.

Can you please check and revert why the funds still not credited to our bank account, Thanks.