Question for Zenith Services Ltd

If this is your number ******** why is it that you don't fulfill by derivering my parcel .I paid even fair for the person 8000 for an aeroplanes.when it reach the time he is support to bring he put the phone switoff or don't pick the call .later when you call he say I need to pay another fair .y are you taking advantage of people parcel to get money but don't deliver the parcel.this is getting to much with fake lies to the people who send those parcels.