Question for The Monarch Insurance Co Ltd

How long is it supposed to take for this company to pay a claim in order to facilitate repairs? It is over a month now since I reported an accident, The file which was in Mombasa took a month to reach Nairobi after that no action, no communication till now. Why all this in efficiency? Can the management please check on your staff whom you have placed to handle claim. Please let me get immediate advice concerning this claim on my email.