Review Disappointed Client

I was sent a luggage from Ntirimiti to Nairobi on Monday 2nd November 2020. The luggage was left behind and was never sent. When i didn't receive a call as normally from Menany Office Nairobi i decided to call and the lady told me that there wasn't any luggage belonging to me. The sender went to Ntirimiti office and got the luggage still there. He decided to take it to Kibirichia office and send it from there. The luggage was sent on Friday evening and untill yesterday Friday 6th Nov.still no notification of my luggage. I called the Office number twice and the lady told me there was no luggage belonging to me.whaaat!! I contacted someone who was near the Office only for him to call and tell me that my luggage is in the office. Now am wondering from Monday to Today Saturday isn't that food rotten?? Am supposed to pay Kshs.500 for the Luggage. Is it really worth? MENANY SACCO YOUR SERVICES ARE PATHETIC..VERY DISAPPOINTED.