Review Complain on fare refund or compensation

I am a customer in Nakuru town. I just paid my fare to vehicle KCX 768L from Nakuru to Thika...what they did is that they made me pay fare a very far away off the location of the vehicle. I pleaded with them to allow me reach stage and see if the vehicle is almost full since I was in a hurry but they insisted I pay which I did. Since I was so late for the meeting I was attending,and the vehicle had two customers on board with a capacity of 11, I pleaded a refund I board a faster vehicle or if not a refund then a return ticket when I will be moving from Thika to Nakuru at a later date. They didn't listen and they have my 600 kshs with this hard economy. Customer care pliz act on this haramu .