Review Horrible customer service!

I have been a premier DSTV client for over 10 years. MultiChoice recently increased their prices, failed to inform me despite having my contact details and proceeded to disconnect my account when I paid the old price. Their customer service agents and supervisors were very nonchalant about the inconvenience they had caused me and only gave hollow apologies for the oversight. Multi choice does not deserve my KES 9550 per month! I am now trying to terminate the service and get my refund and they are making it difficult! Horrible customer service!