Job offer: Contact Centre Customer Service

Job Purpose: Manage inbound and outbound communication with customers, addressing their needs and resolving issues.

Responsibilities:

• Handle customer inquiries about sales, services, and promotions.
• Assist in customer calls, ensuring effective feedback and follow-ups.
• Support warehouse online queries after hours.
• De-escalate conflicts with dissatisfied customers.
• Conduct follow-up and feedback calls, including 150 monthly 'happy calls' to assess service satisfaction.

Qualification & Experience:

• Diploma in Sales, Marketing, or Customer Care.
• At least one year of experience in a high-volume call center.
• Proficiency in CRM systems and excellent communication skills are crucial.