Job offer: Debt Recovery Officer


Announced
11/01/20257 days ago
Job Status
Full Time
Entry Level
Moderate
Expiration Date
31/01/2025 13 days left
Job Category
Job Location
Job Title
Debt Recovery Officer
Job Presentation

Reports to: Debt Recovery Manager
Industry: Financial Services
Gross Salary: Kshs 23,000-30,000 plus incentives
Positions: 4

Our client, a credit-only microfinance company, is seeking a Debt Recovery Officer responsible for managing non-performing loans. The role involves contacting clients via calls, visits, texts, and emails to negotiate repayment terms and encourage compliance.

Responsibilities:

  • Review client accounts to identify non-performing loans and devise resolution strategies.
  • Maintain positive customer relationships and advise on debt management.
  • Monitor payments and enforce payment agreements.
  • Update account activities and agreements on debt management systems for accurate reporting.
  • Provide feedback and insights on recovery progress and trends to aid in procedural improvements.
  • Collaborate with team members to uphold quality standards and improve customer experience.

Qualifications:

  • Diploma in a relevant field and minimum 2 years of related experience.
  • Familiarity with debt collection legislation and micro lending sector.
  • Computer skills, particularly in Excel, and knowledge of debt management systems.
  • Ability to travel as required.

How to Apply

Kindly use the following link to apply for this job:
JOB BY
Corporate Staffing Services
Mayfair Suites, 4th Floor, Westlands, Nairobi
  +254 20 516 0045, +254 20 4442601
  +25 798 568638, +254 798 568643, +254 718 610023, +254 722 735216

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