Job offer: Hotel Operations Manager

Job Overview:

• Manage daily operations across key hotel departments including front office, housekeeping, and maintenance.
• Ensure the hotel meets guest satisfaction, cleanliness, and service standards.
• Handle budgeting, financial performance, and cost management to ensure profitability.
• Coordinate department activities for optimized operations and issue resolution.
• Implement policies aimed at service excellence and effective guest handling.
• Monitor and elevate staff performance, fostering a positive work environment.
• Maintain compliance with all relevant health, safety, and legal regulations.
• Support HR in staff recruitment, scheduling, and training for enhanced service delivery.
• Address guest feedback promptly to maintain high satisfaction levels.
• Report operational status and challenges to senior management regularly.

Requirements:

• Degree in Hospitality Management or related field.
• 3-5 years of experience in a management role within the hotel industry.
• Strong leadership, financial management, and team management skills.
• Proficiency in hotel management software and MS Office.