Job offer: Hotel Receptionist

Essential Duties:

• Provide a warm, professional welcome to all guests, managing both arrivals and departures efficiently.
• Inform walk-in guests about room availability and facilities.
• Respond to guest inquiries swiftly and accurately.
• Address guest feedback and complaints with courtesy, resolving issues or escalating them as necessary.
• Keep precise records of bookings, payments, and guest information.
• Process payments securely and maintain a thorough daily log of front office activities.
• Ensure effective communication with housekeeping and maintenance to meet guest needs.
• Support management with routine reporting.

Requirements:

• Diploma in Front Office Operations or related field.
• Experience in a hotel front desk role necessary.
• Strong customer service and communication skills essential.
• Knowledge of cash handling and payment systems.
• Flexibility to work various shifts, including holidays and weekends.