Job vacancy Customer Service Executive

Job Overview

Optimise Outsourcing Ltd provides exceptional services and seeks a dedicated, multi-lingual Customer Service Executive.

Key Responsibilities:

• Customer Support: Assist customers via email, social media, and live chat with timely responses.
• Cancellations and Returns: Efficiently manage cancellations and returns for a smooth experience.
• Returns Processing: Process returns for refunds/repairs using tools like Sage and Trello.
• Spares Orders Processing: Handle spare parts orders while managing delivery expectations.
• 4-Year Guarantee Set-up: Set up customer accounts and ensure data accuracy.
• Administrative Support: Provide ad hoc support for team operations.
• Customer Reviews: Address inquiries on platforms like Trustpilot.

Qualifications and Skills:

• Language Proficiency: Fluent in English, Spanish, and one more European language.
• Attention to Detail: Strong accuracy in order processing.
• Self-Motivator: Ability to work independently.
• Deadline-Oriented: Meet tight deadlines under pressure.
• Team Player: Collaborate effectively within a small team.
• Can-Do Attitude: Positive approach to problem-solving and service.

Core Competencies:

• Continuous Improvement Mindset
• Resilience
• Accountability